Refund policy

Refund Policy

Returns (SUBMIT HERE)

• Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase. 
• Non-Returnable Items: Digital goods are non-returnable

Refunds

• Approval: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• Processing: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer's policies.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Exchanges: If you need to exchange an item for the same item, send us an email at info@heistrecordings.com.

Contact us
If you have any questions on how to return your item to us, please contact us at:

• Email: info@heistrecordings.com

Exceptions

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with your order number and details of the product.